General Terms and Conditions Berghaus Seeblick
It is advisable to read these conditions carefully before booking.
Reservation a) These General Terms and Conditions apply to all our reservations. Deviations are only possible in individual cases and after written confirmation by Berghaus Seeblick. b) The person making a reservation is jointly and severally liable for fulfilling all obligations from the reservation confirmation, both for themselves and for all fellow travelers. c) We accept reservation orders only from persons who are eighteen years or older. Reservations by persons younger than this age are invalid.
Reservation Order and Payment a) Berghaus Seeblick will confirm each reservation order by email. b) A deposit of 25% of the total rental price must be made within two weeks of receiving the reservation confirmation. The remaining balance of the rental price must be paid no later than 6 weeks before the arrival date. For reservations made less than 6 weeks before the arrival date, the full rental price must be paid immediately. c) If the deposit or the remaining balance of the total rental price is not paid on time, Berghaus Seeblick reserves the right to cancel the reserved accommodation. The cancellation conditions remain unaffected (see section
Cancellation by the Tenant a) Cancellations must be reported to Berghaus Seeblick by email or phone. Upon receiving the cancellation, Berghaus Seeblick will send a cancellation confirmation by email within 7 days and, if applicable, a cancellation invoice. b) The following cancellation percentages apply for cancellations. Berghaus Seeblick recommends taking out travel cancellation insurance. i. Up to 10 weeks before the arrival day, no cancellation fees apply. ii. From 10 to 6 weeks before the arrival day, 50% of the total rental price is due as cancellation fees. iii. From 6 to 2 weeks before the arrival day, 75% of the total rental price is due as cancellation fees. iv. From 2 weeks before the arrival day to the arrival day, the full rental price is due.
Cancellation by Berghaus Seeblick a) Berghaus Seeblick reserves the right to cancel the reservation for business-justified reasons up to 3 months before the arrival day. b) If Berghaus Seeblick cancels the reserved accommodation for any reason, the relevant tenant will be notified immediately and, if possible, an alternative offer will be made. If the tenant does not accept this alternative offer, or Berghaus Seeblick cannot make an alternative offer, Berghaus Seeblick will immediately refund the amount already paid. The tenant has no other right than the refund of this amount.
Changes by the Tenant If the tenant wishes to rebook to a different apartment or change the rental period, this is possible up to 6 weeks before the start of the rental period of the reserved accommodation, provided another apartment is available. If no apartment is available in the desired period, the conditions for cancellations by the tenant listed in section 3 apply. If the desired rental period is shorter than the already reserved period, the cancellation conditions from section 3 remain unchanged for cancellations by the tenant.
Start and End of the Stay a) The rented apartment and associated rooms are available from 4:00 PM on the day of arrival. b) The rented apartment and associated rooms must be vacated by 12:00 PM on the day of departure.
Pets (especially Dogs) a) Pets are only allowed with prior approval from Berghaus Seeblick and against payment of a fee. b) The tenant is required to keep the pet during their stay according to the regulations set by Berghaus Seeblick and to supervise the pet. c) The tenant is liable to Berghaus Seeblick for any damage caused by the brought pet. d) Further rules for pets can be found on the Berghaus Seeblick website (LINK).
Liability of the Tenant a) During the stay in the accommodation, the tenant is fully liable for the rented accommodation, the furniture, and all items belonging to the rental property. Damages caused by the users or a pet to the accommodation or other places in Berghaus Seeblick must be fully reimbursed immediately to the landlord. Berghaus Seeblick is entitled to hold the tenant accountable retroactively if the caused damage was not or not properly compensated or the costs to be paid were not (fully) settled by the tenant. All associated (collection) costs are fully borne by the tenant named in the reservation letter. For damages and/or defects that were not reported to Berghaus Seeblick no later than the day of arrival, the above-mentioned liability of the tenant applies. b) The number of persons or pets indicated in the reservation confirmation is the maximum allowable number. Occupancy with more persons or pets is not permitted, and Berghaus Seeblick is entitled to deny access to the accommodation if occupancy with more than the allowable number of persons or pets occurs.
Liability of Berghaus Seeblick a) Berghaus Seeblick assumes no liability for loss, theft, damage, or injuries of any kind. b) Obvious errors or mistakes in the description or prices of the accommodations offered by Berghaus Seeblick are not binding for Berghaus Seeblick. Berghaus Seeblick cannot assume liability for interim changes of data, prices, or printing errors. c) The (price) information in the most recently published price list and on the website is decisive. Therefore, (price) information from earlier editions is void. d) Berghaus Seeblick cannot assume liability for damages caused by natural forces, natural disasters, nuclear disasters, attacks, strikes, acts of violence, and contact with an aircraft or parts thereof. e) Not all facilities listed in the description are available all year round, 24 hours a day. Berghaus Seeblick takes no responsibility for facilities that, for whatever reason, were not available during your vacation. The use of all facilities is at your own risk. Due to circumstances, facilities may fail or be temporarily unavailable. No refund can be claimed from Berghaus Seeblick for this. f) It may happen that construction work takes place near the rented accommodation. Berghaus Seeblick takes no responsibility for any noise nuisance or other inconveniences. g) Austrian law applies to all our reservation agreements and subsequent agreements made. All disputes arising from a contract can be decided before the competent court.
WiFi The speed, strength, and range of the WiFi may be limited due to the location of Berghaus Seeblick in the mountains and is therefore not guaranteed. However, Berghaus Seeblick has acquired the best possible system.
Access and Availability: As a service to our guests, Berghaus Seeblick offers complimentary WiFi access in all apartments and certain common areas. We aim to provide a reliable and uninterrupted service but cannot guarantee the continuity and quality of the internet connection. Access to the WiFi network is subject to location, device compatibility, and potentially other factors.
Usage Policy: The WiFi network is intended for normal internet usage such as browsing, emailing, and social media. Downloading illegal content, streaming large amounts of data (such as continuous movie or music streaming), or using the network for illegal activities is strictly prohibited. Guests are responsible for all activities conducted through their access to the network.
Security: While we strive to maintain a secure network, using the WiFi network is at your own risk. Berghaus Seeblick is not responsible for the security, integrity, accuracy, or confidentiality of any information transmitted or received over the network. Guests are encouraged to use personal antivirus software and firewalls and to refrain from transmitting sensitive or personal information over the network.
Limitations: Berghaus Seeblick reserves the right to restrict or block access to the WiFi network for devices that cause excessive bandwidth usage, are disruptive to our network, or are used for unauthorized activities.
Support: For technical issues with the WiFi connection, guests may contact the reception or the designated technical support service. However,Berghaus Seeblick does not guarantee the resolution of specific issues with individual devices or configurations.
By using the WiFi network, guests agree to this policy and commit to using the network in a responsible, ethical, and legal manner.
Recommendation:
Travel Cancellation Insurance Recommendation for Guests of Berghaus Seeblick
As you prepare for a delightful stay at Berghaus Seeblick, we want to ensure that your vacation experience is as worry-free as possible. We understand that sometimes unforeseen circumstances can lead to changes in travel plans. To safeguard your booking, we highly recommend considering travel cancellation insurance.
Why Consider Travel Cancellation Insurance?
At Berghaus Seeblick, while we strive to accommodate our guests in all situations, certain conditions as outlined in our cancellation policy may apply. Therefore, to ensure that your investment in your holiday is protected, we recommend partnering with a reliable insurance provider.
We believe in making your stay at Berghaus Seeblick not just memorable, but also secure and stress-free.
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Berghaus Seeblick
Apartements Feld am See
Erlachweg 8
9544 Feld am See
Tel.: +43 66 44 268867
reservations@berghausseeblick.com