Privacy Policy

Protecting your personal data is of great importance to us. We process your data exclusively in accordance with legal regulations (EU Regulation No. 679/2016, hereafter briefly referred to as “GDPR”).

In this privacy statement, we want to inform you about the main aspects of data processing on our website.

Your personal data is necessary for our services. This includes in particular:

• Your basic data (name, first name, address, email address, telephone and fax number, date of birth, customer number), as well as language and vehicle registration number,
• Data in travel documents (passport number, passport details, date of birth, issuing authority, validity period, nationality) and identity documents (identity card, driving license, etc., including issuing authority and validity period),
• Data related to payment method and payments, especially regarding debit cards, credit cards, and bank cards,
• Other personal data that you have provided to us.

You have voluntarily provided us with data about yourself, and we process these data based on your consent for the following purposes:

• Customer service and support for the company,
• For our own marketing purposes, such as sending offers, advertising brochures, and newsletters (in paper and electronic form),
• Legal, contractual, or other judicial obligations on our part,
• As well as to refer to the existing or former business relationship with you.

You can withdraw this consent at any time. A withdrawal means that from that moment on we will no longer process your data for the above-mentioned purposes.

For withdrawal, please contact: info@berghausseeblick.com

The retention period is determined by the duration of our business relationship, the consents granted by you, as well as the legal retention duties and legal obligations applicable to us.

We emphasize that, in the case of regular cooperation, we strive to provide the best possible customer service and aim to know your customer preferences already communicated to us so well that we can satisfy you continuously and long-term.

Additional Information

We reserve the right to change and adapt this privacy statement at any time to new developments. The new version is effective from its publication on our website. The current version of this privacy statement is always available on the website under ‘Privacy’.

Contacting Us

When you contact us via our website or by email, the data you provide will be stored by us for processing the request and for possible follow-up questions. This data will not be passed on without your consent.

Your Rights

In principle, you have the right to information, correction, deletion, restriction, data portability, revocation, and objection. If you believe that the processing of your data violates privacy law or that your rights to privacy have been violated in any way, you can file a complaint with the supervisory authority. In Austria, this is the “Datenschutzbehörde”.

You can also contact us using the contact details on the website.

Systems:

We use the following systems for data transfer:

• Google Worksuite: Our primary email provider, data storage, agenda.
• WhatsApp: Guest communications.
• Brevo: Our newsletter provider.
• Clickup: Agenda and guest experience/communication.
• Make.com: Guest communication
• Feratel: Guest bookings